Collection of personal information
As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as utilizing online or hosted Products and Services, Remedy Computer & Web Services, Inc. may ask you to provide certain information about yourself by filling out and submitting a form. It is optional for you to engage in these activities. If you elect to engage in these activities, however, Remedy Computer & Web Services, Inc. may ask that you provide personal information, such as your first and last name, mailing address (including ZIP code), country of residence, e-mail address, telephone numbers, and other personal information. When ordering Products and Services via the Site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
When you use the Site and the Products and Services, Remedy Computer & Web Services, Inc. may also collect certain information about your computer to facilitate and evaluate your use of the Site and the Products and Services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, referring or exit web pages, and the Internet Protocol (IP) address of your computer. Remedy Computer & Web Services, Inc. also uses such information to measure traffic patterns on the Site and usage of the Products and Services. We do not match such information with any other information held by Remedy Computer & Web Services, Inc. unless we have your consent.
In order to reduce errors in our database, authenticate our users, prevent abuse of our Site and the Products and Services, and provide more consistent, relevant experiences to our users, we may on occasion supplement the personal information you submit to us with information from third-party sources. For example, if permitted under applicable law, we may supplement your Registration Information with address information provided by the U.S. Postal Service to qualify your information and prevent errors in our database. As permissible, we may also supplement the information you provide to us with demographic and other information (such as age or interest in photography) stored in third-party databases in order to make it more likely that marketing communications we send will be of interest to you.
How your personal information is used
Remedy Computer & Web Services, Inc. collects your information in order to record, support and facilitate your participation in the activities you select. If you subscribe to or register for Products and Services, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. Your personal information is also used to track customer preferences and keep you informed about product upgrades, special offers, and other products and services of Remedy Computer & Web Services, Inc. and selected third parties unless you have opted not to receive such communications or such communications are prohibited by law.
Remedy Computer & Web Services, Inc. may collect information about the use of the Products and Services and the Site, such as the number of downloads, types of Services used, how many users we receive daily, and the IP/Internet address of your computer. This information is collected in aggregate form, without identifying any user individually.
Remedy Computer & Web Services, Inc. may use this aggregate, non identifying statistical data for improving the Site and the Products and Services, providing more relevant experiences to our customers and for statistical analysis.
Certain Products and Services may require you to use the most current version of such Product and Service or are offered in conjunction with other Products and Services, which you may or may not have already downloaded. The Product and Service may automatically check to determine if you are using the most current version or have other Products and Services and through e-mail messages, pop-up boxes or similar mechanisms inform you if need to upgrade in order to use the Product and Service you have requested. During this process, an IP address identifying your computer and the Product and Service version may be sent to a Web server, but system profile information is not transmitted nor are cookies used to store information.
Your choices with respect to personal information
There are other instances in which Remedy Computer & Web Services, Inc. may divulge your personal information, such as where required by law, regulation, or litigation. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
Protection of your personal information
The personal information that you provide in connection with registering yourself as a user of the Site or of the Products and Services is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on secure servers that only selected Remedy Computer & Web Services, Inc. personnel and contractors have access to via password. Remedy Computer & Web Services, Inc. encrypts your personal information and thereby strives to prevent unauthorized parties from viewing such information when it is transmitted to Remedy Computer & Web Services, Inc..
Personal information that you provide that does not constitute Registration Information also resides on secure servers and is accessible only to selected Remedy Computer & Web Services, Inc. personnel and contractors via password. Since this information is not accessible online by you, you will not be asked to select a password in order to view or modify such information.
Please note that any information you post to a public bulletin board, blog or chat room, such as the Remedy Computer & Web Services, Inc. User to User Forums (the "Forums"), is available to all persons accessing that location, and your e-mail address may also be posted on these venues. The information you share, including your email address, would then be available to all persons accessing these venues, and such information may be read, collected or used by others for any purpose, including sending you unsolicited messages. Remedy Computer & Web Services, Inc. is not responsible for any information you elect to submit in these venues or the use of such information. In addition, you should be aware that the Forums offer a service in which subscribers are e-mailed a copy of all messages posted to the Forums on a particular topic. Consequently, if you post a message to the Forums, your e-mail address will be sent to those subscribers who have indicated an interest in the topic of your message.
Data not collected on this Site or in connection with the Products and Services
In order to improve our Products and Services and the Site and provide more convenient, relevant experiences to our customers, we and our vendors may use "cookies", “web beacons”, and similar devices to track your activities. A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables Remedy Computer & Web Services, Inc. to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. A similar device may be used by which a Product and Service may send data to a server when a set of user-initiated events occur such as the “Add to Cart” button is clicked. This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card, and does not store any data on your computer.
Most browsers are initially set to accept cookies, and most Products and Services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or the related Products and Services.) Information about non-cookie tracking devices and their features, including disabling options, are contained in the information materials provided with such Products and Services or on Site pages relating to such Products and Services.
Remedy Computer & Web Services, Inc. also hires other companies to place
our banner ads on other websites and where they are permitted to perform
tracking and reporting activities ("third-party advertisement servers").
Aside from IP addresses, they do not collect personally identifiable information
in doing this work for us, and we do not give any personally identifiable
information to them. Third-party advertisement servers are subject to their
own privacy policies. Remedy Computer & Web Services, Inc. may also allow
other companies to display advertisements on certain pages of the Site or
within the Products and Services. If you click on these advertisements these
companies may place a persistent cookie on your computer which will allow
them to contact you directly. It is our policy to require these companies
to provide accessible methods for you to disable these cookies, and should
you have any complaint about the practices of any of these companies please
Remedy Computer & Web Services, Inc.
Remedy Computer & Web Services, Inc.
6755 Mira Mesa Blvd. # 123 - 192
San Diego, CA 92121-4311
If you provide Remedy Computer & Web Services, Inc. with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), Remedy Computer & Web Services, Inc. will endeavor to update your privacy preferences in a timely and accurate manner.